Training Needs Assessment is the process of identifying training needs in an organization for the purpose of improving employee job performance. Training is needed when employees are not performing up to a certain standard or at an expected level of performance. The difference between the actual level of job performance and the expected level of job performance indicates a need for training.
Deriving desired capability
Studying the roles & responsibilities of the individual in discussion with the superior and in comparison with market standards, derive a desired capability level. This is going to be the benchmark for comparing the existing capability.
Compare desired against existing capability
The existing capability of individuals are gauged against the standard or desired capability. This is done through various techniques like direct observation, questionnaires, interviews, focus groups, assessments / surveys, records & report studies, work samples, etc.
Identifying gap / training need
Comparing the standard performance capabilities against the existing performance capabilities results in the training need identified. The gaps identified are suggested with appropriate training programs