| 1. Emotional Intelligence |
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“It is very important to understand that emotional intelligence is not the opposite of intelligence, it is not the triumph of heart over head -- it is the unique intersection of both.”
- David Caruso
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Introduction:
Emotional Intelligence – EQ – is a relatively recent behavioral model, increasingly relevant to the development of both the individual and the organization. The EQ principles provide a new way to understand and assess people’s behaviors, management styles, attitudes, interpersonal skills, and potential. It is an important consideration in human resources planning, job profiling, interviewing and selection, management development, customer relations and customer service.
Contents:
* E I : An introduction
* Type of Emotions
* Functions & Dysfunctions of Emotions
* Emotional Intelligence - Definition and purpose
* The Emotional Competence Framework
* Empathy
* Managing Relationships.
* Emotional Intelligence for joyful living
Key Takeaway:
At the end of this one day workshop, one would:
* Feel confident and in control of challenging situations
* Be able to reduce stress and maintain motivation and momentum under pressure
* Be able to handle difficult people, colleagues, customers and service users with ease.
* Be able to reduce fear anger and other negative emotions.
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“I will pay more for the ability to deal with people than for any other ability under the sun.”
-John Rockefeller
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Introduction:
In today’s scenario, we do not have too many business problems, we only have people problems. When we solve our people problems, our business problems are substantially resolved. Successful people build a pleasing & magnetic personality which is a combination of a person’s attitude, behavior, & expressions and this in turn helps in getting friendly cooperation from others. People are imperfect, people will remain imperfect & it is how you get the work done through these imperfect people by using your interpersonal skills that matters.
Contents:
* ssessing your Ability to Deal with People
* Group Interactive Skills – Initiating Skills, Supporting Skills, Clarifying Skills
* Interpersonal conflict.
* Conflict resolution techniques
* Anger Management tactics.
* Transactional Analysis.
* Positive attitude and thinking.
* Being an Influencer
* Tools & techniques to improve interpersonal relationship
Takeaway:
On completion of this training the participants would be able to:
* Identify the main obstacles to the effective use of Interpersonal Skills
* Control the feelings that emerge in difficult situations and respond appropriately, instead of being overwhelmed by emotions.
* Harness their interpersonal skill and team bonding skill.
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| 3. Personal Effectiveness |
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“Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort.”
- Paul J. Meyer
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Introduction:
In an age when relationships between individuals and organizations are getting more and more complex, it is not enough to have an excellent IQ but also the ability to deal with one’s feelings and understand the feelings of others.
Personal Effectiveness is the result of development of one’s personality through the development of organized pattern of behavior and attitude that makes a person distinctive and effective. . Good and effective Personality Development helps transform differences into discussions, quarrels into debates and fights into harmony.
Hence in short, an overall development of one’s personality results in effectiveness in all spheres of an individual’s life, be it with friends, in office or any environment.
Content:
* What is Personal Effectiveness
* Developing a winning Personality
* Increasing Personal Effectiveness through
* Desire, Dedication and Determination
* Goal Setting
* Motivation Techniques
* Adaptability to Change
* Emotional Intelligence
* Living with the 4 E’s
* Tips for Personal Effectiveness in everyday life
Takeaway:
By the end of this session, participants will be able to:
* Display high levels of confidence and positive morale that automatically gets a boost and a push with good personality development.
* Improve communication within and outside office.
* Understand and be understood better.
* Sharpen interpersonal and social skills.
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”Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.”
–Aristotle
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Introduction:
It is not possible to create excellent organizations without excellent managers. Continuously excelling the performance is the need of the organizations and demand of time. It is possible only when an organization is able to establish an effective link between its processes and performance as well as effectively utilize the unlimited potentials of every member. Here lies the importance of human resource management that will automatically take care of the rest, to ensure continued survival and future success of the organization.
The main objective of this program, is to make an effort to demonstrate to the managers/leaders that she/he has unlimited potential. Actualization of these potentials in real and work life can only be through understanding one's own self fully and how she/he relates herself/himself to others and the environment in a better way. This workshop will be a journey into management insights to highlight various facets of managerial excellence.
Contents:
* The qualities of an excellent Manger
* Self awareness
* The art of handling people
* Functions of an Excellent Manager
* The components of Managerial Excellence
* The challenge before managers
* The art of becoming a leader
* Meditation Technique
Takeaway:
By the end of this course, participants will be able to:
* Develop an agenda for improving effectiveness of individual style
* Empowering subordinates to maximize performance Understand factors that impact teamwork and Motivation
* Understand Managerial Excellence in all its aspects
* Provide strategies for organizations to transform themselves and keep their competitive edge in an ever-shifting business environment.
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| 5. Synergy through team building |
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"Coming together is a beginning, staying together is progress, and working together is success."
- Henry Ford
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Introduction:
Great products and services are made and delivered by great teams. The cooperative atmosphere, the ease of achieving big results and the sense of significance of belonging to a successful team is very appealing. Working as part of such optimal teams is the dream of any individual and organization.
A training program on “Team Building” focuses on transforming a group of people to a team of motivated individuals who work smoothly towards a common goal. Delegates are introduced to the concept of ‘Team Roles’ and explore different ways of recognizing and establishing their roles within the team. This knowledge enables team workers to manage their roles and responsibilities in the team and avoid gaps or overlaps in roles.
Contents:
* Team Building - Introduction
* Building a functional team
* Ideal leadership styles for an ideal team
* Communication channels in team
* Structural components of a team
* Tools on encouraging teams to solve problems collectively.
* Techniques to increase bonding, trust and professionalism in teams
Takeaway:
By the end of this workshop, delegates will learn:
* How to communicate with others to get better results
* How to support each other using emotional skills and coaching skills.
* How to provide feedback and increase trust and reliability within the team.
* Develop an attitude of synergy through team work.
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| 6. Effective Communication |
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“There are always three speeches, for every one you actually gave. The one you practiced, the one you gave, and the one you wish you gave.”
- Dale Carnegie
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Introduction:
Being an effective communicator takes real skill. Communication skills have to be developed, honed and added to on an on-going basis. They are the heart of interpersonal skills and the greater your awareness of how it works, the more effective your communication will be. A communication is successful when a message has been sent and received without much distortion. Messages conveyed badly by the sender or misinterpreted by the receiver prevent ideas and thoughts to be expressed correctly and causes much confusion and misunderstandings.
During the course of our training program, we look at communication dynamics, learning skills to improve your communication using effective communication to improve and promote interpersonal relationships and creating an effective communication strategy.
Contents:
* What is Communication?
* The Process of Communication
* When Communication should happen?
* Communication & Perception
* Barriers in Communication
* Listening Skills
* Transaction Analysis
* Non Verbal Communication
* Empathy
Takeaway:
By the end of this course, participants will be able to:
* Use different communication styles when needed based on circumstances
* Express your ideas assertively, confidently and precisely
* Ask the right questions for the right reasons
* Discover what you know about yourself and how others think of you
* Avoid misunderstandings and overcome communication barriers
* Empathize to establish trust and communicate effectively
* Read and interpret body language and gestures while communicating with others
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“Harmony makes small things grow; lack of it makes great things decay.”
- Anonymous
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Introduction:
Creating a harmonious workplace is a challenging, but it benefits the organization and the employees. The deterrent for building a harmonious work place is conflict, politics and lack of positive attitude among employees.
Power and politics in a corporate is a reality to be reckoned with. Yet most of us try to ignore this fact rather than learn to deal with it. Our ability lies in accepting this fact and equipping ourselves to handling it effectively. The success of the management is to enhance employee engagement level to attain harmony at work
Contents:
* Harmony at Work: An Introduction
* Conflict Resolution
* Ability to deal with Politics
* Developing Positive Attitude
* Employee Engagement Tools
* Tools and Techniques
* Managing Stress
Takeaway:
At the end of this one day session, which aims at developing a determination to build harmony at work, one would be able to:
*Understand oneself better
* Enhance employee engagement initiatives at workplace
* Overcome office politics with ease
* Learn conflict resolution techniques that help solve issues
* Develop a positive attitude at workplace.
* Overcome stress
* Develop a positive attitude
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“The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.”
– Tom Crums
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Introduction:
Conflict is actual or perceived opposition of needs, values and interests. Conflict as a concept helps to explain many aspects of social life such as social disagreement, conflicts of interests, and fights between individuals, groups, or organizations. If conflicts are not handled effectively, the results can be damaging. It could easily end up in a vicious downward spiral of negativity and recrimination resulting in stress or tensions among stakeholders. Our training program focuses on a range of methods/strategies for alleviating or eliminating sources of conflict, thereby improving personal and professional growth in organizations.
Contents:
* Conflict Resolution - An Introduction
* Conflict Styles
* Dealing with conflict based on Human Interpersonal styles
* IBR Approach
* Conflict Resolution Process
* Tips and Key Points
Takeaway:
At the end of this one day session, the participants would be able to realize the following:
* Increased understanding of oneself and others.
* Increased team cohesion and stronger mutual respect for one another.
* Bring harmony at work
* Reduced stress level.
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“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.”
- Charles Darwin
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Introduction:
All people are affected by Change. However Individuals reacts to Change with varying degrees of acceptance. Some thrive on and actively seek Change, some simply accept change while others would just resist to the forthcoming Change.
It is important to understand that Change is inevitable in a growing organization and that good change management acts like a traffic light that regulates the smooth flow of changes and does not stop all change from happening. The focus on our training program is to equip the participants to understand that a well-planned and well-deployed Change Management process will ensure that the changes do not negatively affect system performance and prepares the participant to handle the changes introduced in their personal and professional lives with ease.
Contents:
* What is Change?
* Types of Change
* Managing Resistance to Change
* Leading Change
* Communicating and Implementing Change
* Implementing Change
* Preparing for the ‘Change’
Takeaway:
At the end of the training program, the managers would be better equipped to is to:
* Communicate the change more effectively to their teams
* Handle the changes in their teams and the organization better
* Lead their organizations through those complicated periods of time.
* Project adequate management and leadership skills in order to make the environment more comfortable during the change.
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“A good leader inspires people to have confidence in the leader, a great leader inspires people to have confidence in themselves”
- Anonymous
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Introduction:
Leadership is a process by which a person influences others to accomplish an objective and directs the organization in a way that makes it more cohesive and coherent. Leaders carry out this process by applying their leadership attributes, such as beliefs, values, ethics, character, knowledge and skills. Although your position as a manager, supervisor, etc. gives you the authority to accomplish certain tasks and objectives in the organization, this power does not make you a leader, it simply makes you the boss. If you have the desire and willpower, you can become an effective leader. Our training program on this topic would be a step in the right direction towards developing yourself as a good leader through the never ending process of self-study, education, training, and experience.
Contents:
* Leadership -An Introduction
* Types of leadership
* Functions of a leader
* Leadership competencies
* Adopting & developing leadership competencies
* Self Motivation
* Leading with vision
* Being a leader
Takeaway:
At the end of the training program, the delegates would be able to:
* Enhance leadership ability
* Practice techniques for enhanced team performance
* Build strong relationships and expand influence
* Manage change and encourage innovation
* Boosts engagement and retention
* Increases communication and collaboration
* Aligns organization and individual goals
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| 11. From Motivation to Inspiration |
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"Desire is the key to motivation, but it's the determination and commitment to an unrelenting pursuit of your goal - a commitment to excellence - that will enable you to attain the success you seek."
- Mario Andretti - Race Car Driver
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Introduction:
Alignment of aims, purpose and values between employees, teams and organization is the most fundamental aspect of motivation. The better the alignment and personal association with organizational aims, the better the platform for motivation.
Where people find it difficult to align and associate with the organizational aims, then most motivational ideas and activities will have a reduced level of success. Motivation is a complex area. It's different for each person. Motivational receptiveness and potential in everyone changes from day to day, from situation to situation. Get the alignment and values right, and motivational methods work better. People are motivated towards something they relate to and believe in.
Contents:
* Motivation: Various concepts.
* Inspiration and motivation.
* Importance of goal setting
* Attitude and motivation
* External motivation Vs internal motivation.
* Techniques and tools
Takeaway:
* This training program helps the participants develop self confidence and also motivate them to achieve their goals in life.
* Participants will learn the techniques of self motivation and will develop the capability to motivate others.
* Participants will learn more about life and their interests.
* Will help to improve self esteem.
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“Time is the scarcest resource of the Manager; If it is not managed, nothing else can be managed.”
- Peter F Drucker
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Introduction:
Time is perfectly democratic. Nobody has more or less of it than you do. Managing one’s time effectively has been proven to be an essential skill for success. Everyone needs to deal with umpteen number of “stuff” that demand your time on a daily basis, whether they are mails, emails, calls, information packs, messages, or even random events like the breakdown of a car. We need to deal with a collection of unrelated stuff at work and at home using only “one” mind. Our extensive training program on this topic would help the you achieve a sense of balance in life, reduce stress, enjoy life and allocate time according to priorities between work and home.
Contents:
* Characteristics of Time
* Pareto Principle
* What are Time Wasters?
* What is Procrastination?
* Time Management Tools - “Time Management Matrix”
* Personal Goal Setting
* Effective Delegation
* Stress Mgt and time Mgt
* Day-to-day Time Management Techniques
Takeaway:
At the end of the training program one would be able to:
* Control your thoughts with the right attitude so that you maximize your time efficiency
* Plan effectively - your goals and your mission
* Organize your life efficiently and free your mind of little tasks
* Respond to an interruption confidently and get maximum results
* Develop assertiveness
* Recognize the signs of Chronic Disorganization and tackle them.
* Determine why and where you procrastinate and avoid procrastination.
* Apply the tools, techniques and strategies that are developed through this program.
* Delegate tasks at the appropriate level and maximize your efficiency
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"Worry often gives a small thing a big shadow."
- Swedish Proverb
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Introduction:
In today’s world, we experience a lot of demand for our time, inputs and contributions to the organization we work for and the society at large. Such demands are increasing as world is getting more complex and real-time due to all the technological progresses and this can inevitably leads to more stress.
As a result, managing stress is a critical skill that you must master and pay more attention to as we advance more into the future. Stress management is about increasing productivity and operating at peak performance. With the right level of stress you can achieve as much as you are capable of, not to mention a higher chance of enjoying what you do when you are at it.
Contents:
* Stress Management- Introduction
* Impact of stress - Individual and Organizational level
* Using iveffectime management to increase performance and reduce stress
* Managing emotions (Anger, frustration and fear)
* Delegatipn to maximize throughput
* Saying 'No' and offloading work
* Power of positive thinking.
Takeaway:
At the end of the training program one would be able to:
* Anticipate and resolve stressful situations systematically using time-based and people-based techniques
* Respond to stressful situations using a variety of powerful techniques and become more productive
* Say No and be loved for it!
* Use autosuggestion and imagination to full extent to manage your stress level.
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“If you don’t know where you are going, you are likely to end up somewhere else.”
- Anonymous
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Introduction:
The balanced scorecard is a strategic planning and management system that is used extensively in business to align its activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals.
BSC is a management system that enables organizations to clarify their vision and strategy and translate them into action. It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results. When fully deployed, the balanced scorecard transforms strategic planning from an academic exercise into the nerve center of an enterprise.
Contents:
* Goal Setting: An Introduction
- Process of goal setting
- Advantages of goal setting
* Performance Management Basics
- Performance Management Systems : A quick review
- Various approaches to PMS
- Performance Planning
- Why Balanced Scorecard
* Understanding the Balanced Score Card
- What is Balanced Scorecard
- Perspectives of The Balanced Scorecard
- Reasons for Implementing a Balanced Scorecard
- Process of Implementing a Balance Scorecard
* Measures, Targets and Initiatives
- Performance Measures
- Measure for Financial Perspective, Customer Perspective, Internal Process Perspective , Employee
- Learning and Growth Perspective
- Criteria for Selecting Performance Measures
- Using Targets in the Balanced Scorecard
- Mapping and Prioritizing Organizational Initiatives
* Cascading the Scorecard and Success factors
Takeaway:
By using BSC as a strategic tool for enhancing overall productivity, participants would be able to:
* Understand the organizational performance models and diagnose the reasons for the lack of performance in an organization
* Understand the benefits of BSC as an integrated performance management system
* Learn the methodology to create and implement a balanced scorecard system
* Learn to develop 4 perspectives of performance measures: financial, customer, internal process, learning & growth .
* Identify ways to sustain and improve the balanced scorecard
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“Best organizations succeed not because of the people but because they have right people”
- Anonymous
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Introduction:
Competency mapping is the process of identification of the competencies required to perform successfully a given job or role or a set of tasks at a given point of time. Competencies include the collection of success factors necessary for achieving important results in a specific job or work role in a particular organization.
Success factors are combinations of knowledge, skills, and attributes that are described in terms of specific behaviors, and are demonstrated by superior performers in those jobs or work roles. Attributes include: personal characteristics, traits, motives, values or ways of thinking that impact an individual’s behavior. Competency must lead to effective performance. This means that the performance of a person with competency must be significantly better than that of a person without it.
Contents:
* Competency Mapping - Introduction
* Steps in competency mapping
* Developing measurement scale
* Deriving competency proficiency level
* Preparation of competency dictionary
* Advantages of Competency Mapping
Takeaway:
At the end of the training program, the managers would be better equipped to:
* Identify performance criteria to improve the accuracy and ease of the hiring and selection process.
* Clarify standards of excellence for easier communication of performance expectations to direct reports.
* Identify the success criteria (i.e., behavioral standards of performance excellence) required to be successful in their role.
* Provide development tools and methods for enhancing their skills.
* Last but not least would be able to do competency mapping at their organization without any external help.
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Introduction:
Helping employees balance work and non-work responsibilities has been a growing concern of corporations for more than twenty years. The interest in work-life balance issues began in the 1980s as more women entered the workplace and focused primarily on helping employees balance work and family responsibilities by offering family-friendly benefits. These practices are now aimed at work-life balance, which is a more encompassing term that reflects the desire of nearly every employee for more flexibility in their work in order to manage the competing demands of work and life outside of work.
Work-life balance is having enough time for work and enough to have a life thus the work life balance. As the separation between work and home life has diminished over time, this concept has become more relevant than ever before. Work-life balance is a broad concept including proper prioritizing between "work" (career and ambition) on one hand and "life" (pleasure, leisure, family and spiritual development) on the other.
Contents:
* Work and Life – Definition
* What is work life balance
* Satisfaction level chart
* Compartmentalize
* Courage to say “NO”
* Don’t miss all the fun
* Juggling too many activities
* Striving for the “Perfect Balance”
* Impact on Personal life
* Impact for Companies
* Tips for everyday life
Takeaway:
Encourage a healthier work/life balance for your employees can bring real benefits to your business. Following are some of the takeaways:
* Productivity and Quality of work is likely to rise.
* Reduces Absenteeism among participants of the program.
* Defects can be cut through fewer mistakes.
* Recruitment and training costs can be reduced through improved staff retention
* Meet seasonal peaks and troughs in the business with better efficiency & boost competitiveness
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“Destiny is not a matter of chance, it is a matter of choice; it is not a thing to be waited for, it is a thing to be achieved.”
-William Jennings Bryan
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Introduction:
There is nothing in life that cannot be achieved. There are only people who choose to see things as failure. Life in any moment is as interesting as you wish to make it. Your attitude may be the single greatest contributor - or the biggest obstacle - to your success.
Our ‘One Day Workshop’ focuses on developing and renewing a positive outlook towards life with the on ‘Attitude for Success’. This workshop will enable employees to use their full talents and abilities to make a real difference to the company, to the team, and to oneself! Our training program would also emphasize upon behavioral change through building a positive attitude.
“Attitude determines your Altitude” is a reminder popularly publicized and emphasized in all successful organizations
Contents:
* Importance of attitude
* Steps to building a positive attitude
* Factors that determine our attitude.
* Importance of internal motivation
* Building a positive self – esteem and image
* Behavioral change through positive attitude.
* I can, You Can & We can
Takeaway:
At the end of this training program, would help the participant:
* Achieve goals and attaining success faster and more easily.
* Experience more happiness and more energy.
* Gain greater inner power and strength.
* Gain the ability to inspire and motivate yourself and others.
* Face life with fewer difficulties encountered along the way.
* Learn and understand that ‘Life smiles at you’.
* Learn and understand that ‘People respect you’.
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“A group becomes a team when each member is sure enough of himself and his contribution to praise the skill of the others.”
- Anonymous
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Introduction:
Great products and services are made and delivered by great teams. The cooperative atmosphere, the ease of achieving big results and the sense of significance of belonging to a successful team is very appealing. Working as part of such optimal teams is the dream of any individual and organization.
This outbound training focuses on transforming a group of people to a team of motivated individuals who work smoothly towards a common goal through organizing activities which ensure high fun quotient. This one day training program would primarily focus on creating a fun filled environment where learning is inherent, but not imposed upon the audience.
Contents:
* Various Outdoor Activities and Games
Takeaway:
These out bound activities are designed to learn the theory through practice. At the end of the training, employees would be able to:
* Experience fun ,Joy and happiness.
* Build functional teams.
* Use Ideal leadership styles for ideal teams.
* Solve problems collectively.
* Experience better team spirit and increased motivation levels.
* Face challenges and experience a sense of achievement.
Teams would have a great amount of fun, joy and experiential learning, which in turn would help them relieve stress and get back to the work place completely charged and energized.
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Introduction:
In today’s fast pace of business, communication is very important and telephone is the most widely accepted universal tool for communication. The telephone dominates the communication spectrum as an effective tool for selling, buying, researching, providing services and making lasting impressions. However, it is a double edged sword which may result in great frustration, puzzlement and agitation of the customer if not handled effectively.
The difference between a positive and negative experience with a phone call is the caller himself. The human factor in all communications makes the difference. Customers need to feel taken care of, well informed and motivated. When one answers the phone, it’s that 'human moment' when customers can actually experience what it would be like working with entity that the caller represents and its people. It's the opportunity to create relationships for the future of any business and otherwise.
Contents:
* Telephone Etiquette – An Introduction
* Answering Calls
- Incoming Call Guidelines
- Putting the Caller "On-Hold" guidelines
- Taking Messages Guidelines
- Closing the Call Guidelines
* Listening Skills
* Feedback
- Language Check
- Grammar - Golden Rules
- Handling Human Emotions in a call
- Handling Complaints effectively
* Tips and Guidelines
Takeaway:
By the end of this session, participants will be able to:
* Make a positive welcoming impression on customers through right voice modulation and greetings.
* Know when and how to put customers "on-hold" and take messages.
* Ensure a positive experience for the customer by handling their emotions better.
* Understand the most common grammatical mistakes usually made during a call and avoid them.
* Learn to handle complaints more effectively.
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"By requiring employees to use appropriate, businesslike language in all electronic communications, employers can limit their liability risks and improve the overall effectiveness of the organization's e-mail and Internet copy in the process"
- Anonymous
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Introduction:
Email as a communication tool, has brought about much positive advancement in the workplace - it's quicker than snail mail, less intrusive than a phone call and an efficient way to keep track of correspondence details. Hence it is important for organizations to have established rules for business email etiquette.
Many companies send email replies late or not at all, or send replies that do not actually answer the questions asked. An organization where employees are able to deal professionally with emails will contribute greatly to giving it the competitive edge over its competitors. Moreover educating employees as to what can and cannot be said in an email can protect your company from irate customers and awkward liability issues. In short, effective email writing has been proven to have a direct impact on productivity and hence the need for a training on this topic.
Contents:
* Business Email Etiquette
- General etiquette
- Sending effective messages
- Form and tone of the messages
- Responding to messages
- Organizing messages
- Replying to and forwarding messages
* Effective Business Writing
- Writing simple and short messages
- Using bullets and lists
- Using expressions that create impressions
Takeaway:
By the end of this course, participants will be able to:
* Use e-mails more effectively.
* Organize and manage e-mail messages better.
* Understand the differences between writing online and traditional paper-based writing.
* Handle irate and dissatisfied customers more effectively.
* Use expressions to create lasting impressions
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| 21. Voice and Accent Training |
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Introduction:
Some of us lack speaking skills that captivate and engage our listeners. Our accent might be difficult to comprehend for our clients despite our good grasp of the English language which in turn might result in business opportunities that are missed out both tangibly and intangibly.
A systematic training approach to globalizing one’s Voice and Accent is the key to overcome this hurdle. A training program on this topic would focus on how establishing a long term relationship with the client through improved and effective communication. Understanding the nuances of the client’s culture in a global work environment definitely helps us to establish a more effective conversation with them. It also helps us boost our image, make us more confident and also improves our long term association with both our external and internal customers.
Contents:
* American/ British English
- The Nation’s Geography and Culture
- Alphabet / Words Pronunciation
- English with Americans – Do’s and Don’ts
- Common Indian Vs American / British Words
- 100 Common American / British Names – Pronunciation
* The Indian touch
- Common Indianisms
- Common Phrases & Idioms
- Global English
- Mother Tongue & Regional Influence
- Vernacular English and Indianism - A Review
* Grammar
- Parts of Speech, Tenses and
- SV Agreement
- Most frequently used incorrect words and phrases – Correction Exercise
* Listening Skills
* Telephone and Email Etiquettes
Takeaway:
By the end of this course, participants will be able to:
* Comprehend the foreign accent better and respond more effectively during a conversation.
* Exhibit improved speech skills that captivate and engage the listener better.
* Understand the American /British Culture and Customs better.
* Improve one’s grammar and become more proficient in Telephone and Email etiquette.
* Make a conscious effort to improve one’s regional accent / Mother Tongue Influence.
* Build one’s image and confidence level and speak to the point.
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